Replacement Policy

  • 7-Day Exchange Policy

We want you to love your Logues watch. If for any reason you'd like to exchange it, you can request an exchange within 7 days of receiving your order. To be eligible, the watch must be completely unused and unworn, with all original tags still attached, packed in its original packaging, and accompanied by your receipt or valid proof of purchase. Items that don't meet these conditions unfortunately cannot be accepted for exchange.

  • How to Start a Replacement

Starting a replacement is simple. Just email us at info@logueswatches.com with your order details and reason for the request. Once our team reviews your request, we'll get back to you with the exact steps you need to follow to proceed. Please note that items sent back without approval will not be accepted, so be sure to wait for our confirmation before shipping anything back to us.

  • Damaged or Wrong Items

We recommend inspecting your order as soon as it arrives, so any issues can be caught early. If you receive an item that is damaged, defective, or different from what you ordered, please reach out to us right away. We'll work quickly to make it right, whether that means a replacement, repair, or another suitable solution.

  • Exchanges

If you'd like to exchange your watch for a different one, start by emailing us at info@logueswatches.com to request approval. Once your request is approved, you can return your current watch and simultaneously place a new order for the watch you want — this way, you won't have to wait for your return to be processed before getting the one you actually want.

  • Refunds

Please note that refunds are only applicable in cases of a manufacturing defect — refunds are not offered simply for change of mind or preference. Once we receive your returned item, our team will carefully inspect it to confirm whether it qualifies for a refund. If approved, the refund will be credited back to your original payment method within 10 business days. If 10 business days have passed since your refund was approved and you still haven't received it, please write to us at info@logueswatches.com so we can look into it for you.